Terms and Conditions (T&Cs)

Your use of Yalla Snack and the offered services & tools are governed by the T&Cs listed below.

When you avail any of our services, you will be subject to the rules, policies, terms, and conditions applicable on such services. We reserve the right to change, modify, add, or remove portions of these T&Cs at any time without prior notice.

It is your responsibility to review the T&Cs regularly to keep track of any new updates. Your continued use of the website after the posting of the updates will constitute an agreement to the revised T&Cs. The use of our website is only open to persons who are over the age of 18 and can legally enter binding contracts as stipulated under the law of United Arab Emirates.

  • We reserve the right to cancel your membership / user profile at any point if it is found that you are legally disallowed from forming any contract. Users are responsible for ensuring that their display names and passwords remain confidential.
  • You will be personally responsible for all activity conducted under your account. In case it is discovered at any point that the information provided by you is inaccurate, not current, or incomplete, we reserve the right to immediately and permanently suspend your membership account and deny you access to the website.
  • Our website serves as a platform where buyers can purchase and subscribe to products already available in the UAE market. As such, we are not responsible for or enforcement of claims made by product manufacturers or brands that are listed on our site.
  • Yalla Snack will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law.

Payment Options / Payment Terms & Conditions

The following method of payments are available to you when you order from Yalla Snack

  • All Credit Cards.
  • All Local Debit cards.

Refund Policy:

  • Refunds will be done on the original mode of payment used.

We are not to be held responsible for any loss or damage caused, while making use of the payment methods available on the website in the following cases:

  • If you are not authorized to carry out the transaction
  • If you exceed the present limit mutually agreed upon between you and your bank
  • If any payment issues arise
  • If your transaction is declined
  • All the payments made by you for the purchases/services availed will be in United Arab Emirates dirham only. We do not facilitate any transaction where any foreign currency other than United Arab Emirates dirham is involved.
  • The payment gateway provided on the website is simply a mechanism to ensure the completion of a transaction between the Buyer and Yalla Snack. We will not assume any responsibility for breach of representations and warranties, damage, fraud, non-delivery, non-receipt, non-payment, or non-provision of after sales or warranty services etc. with respect to the products and services displayed on our website. Yalla Snack will however assist and to the best of its ability work with the Vendors to resolve any issues described here above.

Prices & Availability

  • Yalla Snack reserves the right to update the prices at any time. Yalla Snack and their procurement team work to their best ability to delivery your order, some products that could be unavailable or out of stock at times can be communicated to the Yalla Snack team through [email protected] .
  • If your order can not be honoured, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered product.
  • Yalla Snack endeavours to maintain accurate pricing information and occasional pricing or typographical errors may occur. Please note that the price of an item can only be confirmed once you have placed an order. In cases where an item is listed at an incorrect price due to a pricing error, Yalla Snack reserves the right, at our sole discretion, to either reject or cancel any orders for that item. If an item is found to be mispriced, Yalla Snack may, at our discretion, contact you for further instructions or proceed to cancel your order, with notification provided.
  • For all your concerns, Yalla Snack will do its best to ensure your satisfaction.
Delivery conditions:
  • For next day delivery, orders must be placed before 2:00 pm to be eligible for next day delivery. Orders placed after 2pm will be delivered two days later.
  • For orders placed on Saturday:
    • Before 2pm – order will be delivered on Monday.
    • After 2pm – order will be delivered on Tuesday.
  • No deliveries take place on Sunday or Public Holidays – your order will be delivered on the following working day.
  • Subscription orders are placed and payment method debited ONE day before your scheduled delivery date.

Discounts, Rewards & Vouchers

  • Yalla Snack reserves the right to update their terms and information for Discounts, Rewards and Vouches at any time. If any voucher has been used incorrectly and outside of the terms mentioned, Yalla Snack has the right to revoke that voucher and or discount. Misuse of vouchers with multiple email address are not allowed, but Yalla Snack will do their best to make sure each customer is satisfied.

Yalla Snack “Welcome voucher” conditions

  • The voucher entitles the buyer to 10% off as an introductory offer to any orders placed on YallaSnack.com and as per minimum order requirements for free shipping. 
  • The voucher is only applicable on one-time purchases and not on subscription plans.
  • Only Valid for Registered Frist Time Customers to their home delivery address.
  • This Voucher does not include promotional products / items.
  • Yalla Snack has the right to remove the voucher from your order for the following reasons:
    • We recognise up you have used this voucher in another email address
    • We recognise you have used the same voucher for the same registered delivery address.

Website Security

For detailed information on this topic, please visit the privacy policy section, if any questions are still unanswered, then please feel free to contact us on [email protected] .

Disclaimer(s)

  • If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us at [email protected]
  • All the information on this website is published in good faith and for general information and the purpose of Yalla Snack buying members for buying and subscribing to a wide range of items.
    • Yalla Snack does not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information you find on this website (www.yallasnack.com) is strictly at your own risk.
  • Yalla Snack will not be liable for any losses and/or damages in connection with the use of our website and mobile application.
  • By using our website, you hereby consent to our disclaimer and agree to its terms.