General Questions:

Yalla Snack is an online marketplace where you can find your favourite healthy and free-from snacks. Pick your favourites from a variety of snacks available and choose to have them delivered via our subscription or one-time delivery option.

Simply head to the “Shop” page and begin your journey. If you’d like to save on your total purchase, head to our “Subscription” page and achieve up to 15% in savings.

For regular orders, you can qualify for free shipping by placing an order worth AED 120 . For subscription orders, each order must have a value of AED 300 to qualify for free shipping. Minimum spends must include any any promotions or discounts applied to be eligible for free shipping.

Yalla Snack offers a variety of your favourite healthy and free-from snacks that you’ve grown to enjoy. Scan through each snack’s details page to consider the various benefits and allergens they might have.

Bigger orders can be placed by selecting the “Snack Addict” option on our Subscription page.

Yalla Snack offers products sourced locally and available for the UAE market.

All major credit and debit cards can be used to complete your purchase online. Cash on delivery is currently unavailable but we’re working on it.

We take data seriously. Securing your personal data and preventing its misuse is our priority. Further, you can request for us to delete or remove it from our platform at any time should you choose – send in your request to [email protected] .

You can update your shipping, payment and personal information by logging in and visiting your account dashboard.

We offer flexible delivery options along with free shipping depending on the value of your purchase. For one-time orders, at Checkout, simply choose if you prefer next day or same day delivery on your items. For our subscribers, the frequency of your delivery can be selected at checkout.

Kindly contact [email protected] with a picture of the expiry date and our customer service team will be happy to help with a replacement or refund.

Snacks once ordered and delivered cannot be cancelled or returned.

Keep an eye out for special discounts or promotions communicated via email and our social media channels. Please ensure that [email protected] is designated as “Not Spam” and added to your list of trusted senders.

Use the Whatsapp icon located on the right side of this page and reach out to us. Alternatively you can reach out to us using [email protected]. Our customer support team are operational from 9am to 6pm and aim to respond to each message within 24 hours.

Select any product within the Shop page and view detailed information about each snack.

If you’ve got a snack that’s registered in the UAE and would like to get it listed on Yalla Snack, kindly get in touch with us at [email protected] .

Orders placed can be delivered anywhere within the UAE.

Subscription related questions:

Just like a normal order, select the snacks you would like first, add them to your cart and proceed to checkout. During checkout select the frequency you want it delivered with and enjoy your favourite snacks conveniently delivered to you as per your convenience.

By choosing from one of our subscription options not only do you get your favourite snacks delivered right to you hassle free, but also save up to 15% on your order.

Yes you can, however changes need to be made at least 48 hours before your next delivery date failing which the change will not be reflected in the upcoming order.

Your orders will be delivered according to the frequency you have selected during the initial subscription set up, i.e weekly, every two weeks, etc.

Simply proceed to your account and select “Pause” under My Subscriptions to pause your account. Changes to your account need to be made at least 48hours before your next delivery date for it to be effective.

Our subscription service is free as long as you commit to the minimum order amount required. For more information on our different subscription tiers kindly proceed to the Subscription page.

You can only cancel your subscription if you’ve chosen the “No Strings Attached” subscription option and only if cancelled more than 48 hours before your upcoming order confirmation. Other subscriptions have a flat cancellation fee of AED 499 .

Home or office, we can deliver it anywhere within the UAE, as long as it’s got an address and a valid payment method.